Welcome to Wavacy's FAQ! Here you will find answers to the most frequently asked questions about our products, ordering processes and services. If you have any further questions, please do not hesitate to contact us!
1. What products does Wavacy offer?
Wavacy offers a wide range of water sports items, diving equipment and beachwear. Our range includes mini scuba tanks, underwater scooters, diving masks, fins, wetsuits, swimsuits, bikinis, swim trunks and much more.
2. How can I place an order?
Ordering from Wavacy is easy! Visit our website, select the products you want, add them to your cart and follow the simple ordering process at checkout. You can also place your order by phone or email if you need assistance.
3. What payment methods does Wavacy accept?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, bank transfer and Sofortüberweisung. All payments are processed securely and encrypted.
4. How long does shipping take?
Delivery times vary depending on location and product availability. International deliveries can take between 7-14 business days. After placing your order, you will receive a confirmation email with a tracking number to track the status of your delivery.
5. How much are the shipping costs?
Shipping costs are included in the product prices. We ship internationally with express shipping.
6. Does Wavacy offer returns or exchanges?
Yes, we offer a 15-day return guarantee. If you are not satisfied with your purchase, you can return the items in their original condition within 30 days of receipt. For detailed information about our return policy and return process, please visit our Returns & Exchanges page.
7. How can I be sure that the products are of good quality?
At Wavacy, we place great importance on quality. We only work with reputable manufacturers and suppliers and carefully test our products to ensure they meet the highest standards. However, if you have any problems with one of our products, please contact our customer service.
8. Does Wavacy offer a warranty on the products?
Yes, most of our products come with a manufacturer's warranty. The exact duration and terms of the warranty vary depending on the product and manufacturer. Details can be found in the product description or by contacting our customer service.
9. How can I contact Wavacy customer service?
Our customer service is available Monday to Friday from 9:00 a.m. to 6:00 p.m. You can reach us by email at info@wavacy.com or by phone at +41 78 664 10 19. We look forward to helping you!
10. Can I get product advice or an individual recommendation?
Of course! Our team of water sports experts are available to help you choose the best products for your needs. Just contact us by email or phone and we'll be happy to help!
11. Does Wavacy have any special offers or discounts?
Yes, we regularly offer special offers, discounts and seasonal promotions. To stay informed about our latest offers and promotions, subscribe to our newsletter or follow us on our social media channels.
Do you have any further questions?
Don't hesitate to contact us, the Wavacy team is always ready to help you and answer your questions. We look forward to helping you have a great water sports experience!